Privacy Policy

Last updated: 6 September 2026

Care & Replace Ltd ("we", "us") is committed to protecting your personal information. This policy explains what we collect, why, and the rights you have over it.

Who we are

Care & Replace Ltd is a company registered in England and Wales, company number 17430086, with its registered office at 129 Ringmer Road, Brighton, BN1 9JA. We are the data controller for the personal information described in this policy and are registered with the Information Commissioner's Office (ICO) under registration number ZC239825.

What we collect

When you contact us through our website form or by email, we collect the details you provide: your name, email address, phone number (if given), and the contents of your message, including details about your appliance.

Why we collect it

We use this information solely to respond to your enquiry and, where you go on to book a repair or take out a service contract, to arrange and administer that service. The lawful basis for this processing is taking steps at your request prior to entering into a contract, and our legitimate interest in responding to people who contact us.

Who we share it with

We do not sell or rent your information to anyone. Your details are processed by the service providers that run our website and email (such as our hosting and email delivery providers), acting on our instructions.

How long we keep it

Enquiry details are kept for as long as needed to deal with your enquiry, and for no more than 24 months afterwards unless you become a customer, in which case details are kept for as long as we provide services to you and as required by law (for example, for accounting records).

Your rights

Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Object to or restrict our processing of it

To exercise any of these rights, email hello@careandreplace.co.uk.

Complaints

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.