About us
A straightforward company, run properly.
Care & Replace exists because getting an appliance fixed in this country has become needlessly painful — premium-rate phone lines, mystery call-out fees, quotes that grow on the doorstep. We think it should work the way most good things work: a clear price, a qualified person, and someone who answers when you get in touch.
How we work
- Fixed prices, agreed first. You know the full cost of a repair before anyone is booked — and every service contract is quoted in writing before you commit.
- Real people, direct answers. When you contact us, you deal with the people responsible for your job — not a script, not a queue, not a chatbot.
- The whole of the UK. We're based in Brighton and arrange qualified engineers wherever your postcode is.
- Honesty over upsell. If a repair isn't worth your money, or a contract isn't right for your home, we say so.
The company
Care & Replace is founder-run — when you deal with us, you're dealing with the people whose name is on the paperwork.
- Registered name
- Care & Replace Ltd
- Company number
- 17430086 (England and Wales)
- Registered office
- 129 Ringmer Road, Brighton, BN1 9JA
- Data protection
- ICO registration ZC239825
See how we do things.
Start with a repair — no commitment beyond the job itself.